Policies and info

International Orders - Shipping & Customs/Taxes:

I am happy to ship to most countries and use UPS & DHL for this.

Most orders shipped via UPS arrive in 2-7 days from the ship date.


Shipping costs applied in the shopping cart reflect shipping cost only.  


Most countries also assess Customs fee, VAT or Import fee when the package enters the country.

I have no control over these fees and no way to estimate what they are.  Fees vary by country.

When you place an order, you are acknowledging there may be additional Customs fees charged by your country to receive the package.

Questions about Customs fees or VAT, please consult your countries Customs Department website.


APO shipping is by USPS and delivery times vary by base of operations, a few days to a few months. 

In some cases standard mail is only a few dollars more and much faster.


Ordering: Most items can be ordered through the Online Store. In the case of custom orders, please email chris@threemuttscustoms.com to discuss and arrange for designs/proofs.  Upon approval of the final proof, an invoice will be emailed and payment is due to place the order.  Standard fulfillment time stated on the home page is applicable unless otherwise stated in the emails.

Payments: Payment is due on all orders at the time the order is placed.  We do not offer partial or 50/50 arrangements however, our website checkout does offer an interest free 4 payment option.  If you prefer to use PayPal for payments, please email for an invoice to be sent.


Warranty:
If your product is damaged/defective upon receipt due to material or construction failure, contact us within 30 days we'll repair or replace it at no charge. 
General product warranty is one year and airbrushed pieces have a 1 year no fade warranty.  If you accidentally scratch or chip the piece, contact me to see if it can be repaired.


We are not responsible for damage caused by severe weather, misuse, alteration, modification, improper cleaning (don't use Windex or Bleach on leather!), vandalism or general tomfoolery/hijinks. If your gear is damaged from one of the above non-covered events, drop us an email anyway. It might be repairable at lower cost than a replacement.


Refunds: As most of our products are made to your request or custom, we do not offer cash refunds.  For some non-custom items, exchanges can be arranged if the piece has not been installed, modified or damaged and you notify us within 7 days of delivery.


For items that are custom builds, a digital proof will be provided prior to starting to ensure the design & result you're looking for. We do not offer exchanges or refunds on custom items unless it is made incorrectly or does not fit properly due to an error on our part.  See next item regarding fit.


Wrong item/Incorrect Fit: In the rare occassion you receive an item that does not fit your bike (different year, model, etc) contact us before altering the item.  Incorrect items will be exchanged for the correct item free of charge so long as they are not modified, damaged or improperly installed.  Many times a bit of technical support solves the issue, please contact us before trying to force it to fit. Know your bike and its parts or ask me if you are unsure!