My first handlebar bag for my first Harley.
Looked great out of the box, but I was frustrated that I had no idea how to mount it given the mounts/straps included with the bag.
Chris was a study in patience - explaining that bag actually should NOT be mounted horizontally on the bars as I'd originally intended, as it won't travel so well especially over big bumps, etc. He instead advised - and provided pictures! - to follow standard practice by mounting it vertically to the risers with the provided mounts/straps.
This was just a great experience end-to-end. Chris was up-front about his schedule and status, and I couldn't be more pleased with the final product. Highly recommend this guy and his stuff, thanks again Chris!